Customer Overwhelm, Hiring & Firing Teammates

We are both hitting some major growth right now in our businesses, and that means a lot of excitement and a lot of restructuring. We talk about project managing, hiring the right people, and the efforts we are putting into our marketing and lead generation.

Jordan recently went to Europe and met up with his team. He tells us how the trip went and the exciting milestone he saw while working with the Carthook team in Europe.  Jordan has also had some people leave the company. He explains why they had to go and how he plans to bounce back.

Carthook’s marketing has stalled because of a sudden flux of customers, Jordan discusses his concerns and how he plans to fix the problem.

Brian has really sunk into his Facebook ad campaign. He is working to generate leads for Audience Ops and filter people into a funnel that will lead potential clients to a consultation. He explains the 3 step ad campaign and shares how it is working for him.

Brian is also hiring some new people and offers some advice for Jordan regarding his marketing problems.

Here are our conversation points:

  • Jordan’s trip to Europe.
  • Brian’s Facebook ad campaign.
  • Brian’s current hiring needs.
  • How to create evergreen content for lead generation.
  • Jordan’s concern about customer support quality.
  • The “2 worlds” of Carthook.
  • Why Trello isn’t working for Jordan and his team.
  • How to discern what is urgent in your business.
  • What are the expectations of a Project Manager?
  • The difficulties of firing team members.
  • Brian’s podcast relaunch.
  • The 3 phases of online software.
  • How to build a brand online.

Resources Mentioned Today:

Appointment

Audience Ops

Calendly

Carthook

CasJam

Expert Secrets by: Russell Brunson

Facebook

Help Scout

Intercom

Seeking Wisdom

Trello

War of Art by: Steven Pressfield

Weworkremotely.com

Zendesk

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