Bootstrapped Web

SaaS Onboarding & Recruiting at Scale

SaaS Onboarding & Recruiting at Scale

 
 
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We’re back behind the mic today after a one-week hiatus. We had originally recorded an episode last week (which addressed current events) but decided not to publish it. Our hearts do go out to everyone in this time of chaos and uncertainty.

This week, we’re back, talking about business, bad habits, and kindergarten graduation parades. We’re talking about ProcessKit’s onboarding updates and one of their newest customers. We’re also talking about Jordan’s big problem and his recruiting and hiring issues.

Here are today’s conversation points:

  • Jordan’s big problem: putting off strategic tasks, but then having no energy
  • Brian’s early morning exercise schedule
  • Brian’s ProcessKit’s onboarding updates
    1. The various levels of customers
    2. Tools, widgets, checklists, and onboarding courses
    3. What each customer needs in order to be successful
  • Jordan’s recruiting and hiring process
    1. Their first (in a long time) fully remote hire
  • Brian’s newest customer experience
  • What to do with B2B SaaS these days?
    1. E-commerce platform issues

Resources/Links:

SunriseKPI

Productize

Audience Ops

ProcessKit  

Carthook 

As always, thanks for tuning in. Head here to leave a review on iTunes.