Hello Competitors

Today we’re talking about camping ratios, COVID and Black Friday, the eCommerce boom due to COVID, emotions versus moods, Twitter, and competitors. We go over some bold and unique marketing strategies with ProcessKit, how we’ve won Jordan over in the “Working-from-home” battle, and about hiring contractors and coaches. [tweetthis]“He found the reviews where they’re complaining about the competitors and we’re, like, featuring those. Not to just poke at them but to show, ‘If [the customers] complain about this, here’s how ProcessKit solves that.” - Brian [/tweetthis] Here are today’s conversation points: COVID trends and looking into the near futureCompetitor hype and making a dent in the market“Aggressive” marketing in ProcessKitPeople management and coachesHiring contractors for marketing strategiesEmbracing the working from home life [tweetthis]“Identify the difference between an emotion and a mood. A tweet from a competitor, that creates an emotion. But my mood is dictated by, like, my family and my wife and my amazing kids and our health. But how to separate those two out and not let an emotion ruin the mood, feels like a new skill.” - Jordan [/tweetthis] Resources: SunriseKPI Productize Audience Ops ProcessKit   Carthook  As always, thanks for tuning in. Head here to leave a review on iTunes.
Jordan Gal:

Hello, everybody. Welcome back. Another episode of Bootstrapweb. Ryan, we took a week off. We're back, baby.

Jordan Gal:

We're back.

Brian Casel:

Yes. Yes. We are. We're back. We're check-in today.

Brian Casel:

I think we might take another week off next week, just so you know. But

Jordan Gal:

Oh, nice.

Brian Casel:

That's it.

Jordan Gal:

I I went camping last week near Bend, rented like a Euro van camper. There's an issue with camping right now. Like with three kids at this age, the ratio of work and energy expended compared to like sit down and have a beer by the fire time is is way off. Right. The ratio It's a out of whack.

Jordan Gal:

It's a little out of whack right now. And my wife's like, I love camping as part of our family tradition. Like, I'm I'm exhausted personally.

Brian Casel:

We keep looking at camping as an option for a trip and we're like, yeah, that sounds like so much fun. And then like, but we're we're both like, yeah, we're not gonna do that. Yeah.

Jordan Gal:

I know. I know. And like I I like I wanna think of myself as a little like a rugged man who can be in the outdoors. I'm a Jewish boy from Long Island. People, What am I supposed to do here?

Jordan Gal:

I gotta be honest with myself. Oh, Yes. It was a great time and we went with we went with family friends, actually like a friend of the pod too, runs a company here. So we went with his family and their three kids and that was great because you get the parents matched up and the kids matched up and people are like, higher likelihood of you know, being in a good place and not being stressed.

Brian Casel:

Yep. That's cool.

Jordan Gal:

Oh yes. So we're in the summer. We're coming up on August. We're deep in here, man. I see the turn.

Jordan Gal:

Know for me, it's like if it's a horse race all year, I see the turn coming toward Black Friday.

Brian Casel:

Yeah. If you're thinking about Black Friday, I mean, I'm just thinking about like, you know, I think every single year, even with COVID and everything, like this hasn't changed my usual yearly mindset of early in the year, usually around big, snow, tiny comp with that group of friends. That's where I start to make statements about here's what I wanna do this year. And of course, made all mine before COVID hit and everything, but still. And so it's like the rest of the year, those statements, goals, you know, things that I wanna achieve and and do and build this year, those are like a constant like rattling around my head.

Brian Casel:

And then like June hits and it's like, alright, we're halfway through. How far along am I?

Jordan Gal:

You know? Yes. It starts to come into focus. You start to realize December doesn't really count because nothing gets done. You're like, oh wow, the time feels short.

Brian Casel:

And for the record, I feel like there has never been a year where I've ever felt like on pace by midway. I'm always behind, you know?

Jordan Gal:

Yes, yes, I hear that. I think for us it's always been we have a goal and then as we get closer to the holidays, I'm like, Oh, that was a bit optimistic. We can't possibly achieve that goal. And then the holidays hit so hard that we blow past the goal and I'm like, Woah, by January, I'm relieved. This year that that kind of happened with COVID because e commerce boomed and now I have no idea what to expect in the holidays.

Jordan Gal:

Like is it is it going go up the same way as as other years? I hope so but but I really don't know. I'm trying not to plan in that same way because it feels overly optimistic.

Brian Casel:

It's, you know, for me it's weird with COVID this year because it's like, I honestly don't know how COVID has impacted process kit if it has at all. I don't know. I can compare audience ops to previous years and thankfully it's basically pretty steady. It's actually looking like a very similar year. March was a little bit weird but like 2019 overall is going to look a lot like 2020 on most metrics there.

Brian Casel:

With ProcessKit, it's a brand new SaaS app and 2020 will be the first full year of customer growth from January through December. Whereas because the previous year only started adding customers midway through the year. It's been obviously the slow ramp and everything, it has been adding customers every single month and it continues to, I just don't know what this would have looked like if COVID wasn't happening.

Jordan Gal:

Yeah. Who knows? Who knows?

Brian Casel:

Yeah.

Jordan Gal:

I like the Twitter threads recently that I've seen. I think one today from Glimmer, the founder of Snappa. And he showed the graph on how long it took to get to a million in ARR and I think it was four years and then in five months they got to a million and a half. So it's like the consistency around SaaS and longevity, that seems to be the thing, man. It's Yeah.

Brian Casel:

On a of those Yep. A few of those tweets where people show the early graph and it's like, alright.

Jordan Gal:

Yes. Yeah. You gotta keep stick with it longer than you want.

Brian Casel:

I'm I'm in that early the the very early part of that graph and I'm like, oh, this is tough.

Jordan Gal:

Yes. Yes. It is. Yeah. I mean, speaking of Twitter, what Brian and I talked about before hitting record was I think it is a new required skill to be able to keep your emotions in check-in this environment.

Jordan Gal:

I think the COVID thing just has people the emotions are just heightened over everything, especially parents. It's August, we know September is just going to be even more difficult and there's something about the ecosystem and Twitter and the amount of noise, the competitors, the flexing, the funding, the never ending worship of VC, all this stuff just keeps swirling around and the ability to ignore it and look at the big picture like a new skill you need to develop. I am not that good at it. I have streaks where I'm good at it and then I go bad and it's literally what I talk about in therapy. I'm like, how do I deal with this?

Jordan Gal:

The advice that I was given was to identify the difference between an emotion and a mood. A tweet from a competitor that creates an emotion. My mood is dictated by my family and my wife and my amazing kids and our health. How to separate those two out and not let an emotion ruin the mood it is feels like a new skill. I know at least personally that I need to just keep developing or I end up exhausted.

Brian Casel:

Regarding Twitter, I don't know if I mentioned this on the podcast yet, but about two or three weeks ago for the very first time, maybe I should have done this sooner, you've done this and I know other people have where it's like, I'm going quit Twitter for a couple of weeks, take a break, a Twitter break. And I always found that a little bit like, like I totally get it and I respect it, but I personally, I never felt a need.

Jordan Gal:

That it was impacting you to that degree.

Brian Casel:

Yeah. And I get, I still get a lot of value from hanging out on Twitter. And so I don't want to give it up. But two or three weeks ago, it started to occur to me, I really am spending too much time scrolling on Twitter and specifically only on my phone. So Twitter does not impact me during the workday when I'm here in my office.

Brian Casel:

I do check it here in my office, but I just, what I do is I just open it up in a tab in the browser. I check it for two seconds and I close that tab out. It doesn't remain open and it's like a quick mental breather break. Like, all right, I just pushed some code. Now go, go check Twitter.

Brian Casel:

I'm still super motivated to get work done and execute while I'm sitting in this chair in this room. Like I'm, I never have a problem with that. But where, what I started to realize is like, Oh, when I'm sitting in bed, wow, have I actually been scrolling Twitter for the past hour? Or like I'm hanging out with my kids, why am I looking at this tweet right now?

Jordan Gal:

Yes, yes, it's a strange thing. At least you're questioning yourself though. The awareness is there.

Brian Casel:

And then that, what wraps into it is of course is the content that you see on Twitter, is our peers, our competitors, people who we get jealous of and all those emotional things that happen. So what I did three weeks ago was I did take your advice and I knocked Twitter off my phone and made it so that it's extremely painful. Yeah.

Jordan Gal:

App. Yes. Browser.

Brian Casel:

The browser

Jordan Gal:

is like impossible.

Brian Casel:

You can't. And I did that for, for about two, probably two or three weeks and it felt really good. Here's the thing. Like, like some people are like, well just lock your phone in a box after work and don't look at it all night. Well, that's not, or like on the weekend, that's not realistic because I do want to use my phone for things.

Brian Casel:

I just don't want to use it for Twitter. So I did that and that was fine. I found like I was reading more. I was, I was looking at my phone a lot less and that was helpful. But then I did end up reinstalling it and now I'm right back to my old Yes, me too.

Jordan Gal:

Yeah, it's a tough thing. Know, I had a really, really helpful conversation with the

Brian Casel:

It was a good break though. Like it was was good for me to acknowledge like okay, now I've tested that and now I can go back to that strategy.

Jordan Gal:

Yeah. It is a strange new modern point of pride internally like with yourself when you put your phone down and walk away from it and like hang out with your kids outside. I get satisfaction from not bringing my phone on walks. After dinner, we'll go for a walk around the neighborhood with the kids and they'll ride their scooters and leaving my phone at home is like it feels good to just do that. Yep.

Jordan Gal:

So I had this really helpful conversation with the VC a few months ago. He funded a company that could have become a competitor eventually. It has since crashed and burned which tells you something. And I pinged him and we had been talking a little bit and his advice, I asked him about this specifically. I was like, how should I deal with this?

Jordan Gal:

I'm seeing these competitors, we're doing well and I'm still seeing these competitors, all this hype, all this money. I'm like, how do I ignore that? He's like, here's the deal. The hype and the money is necessary if you want to win the market. If you want to build a billion dollar company, you have no choice.

Jordan Gal:

You have to make an enormous dent in the market. You need people to know you, adopt the whole deal. If you try to build what you're telling me you're trying to build a sustainable, profitable company that does well for you and everyone involved, you just don't have to think about it at all. And that stuck with me because I just had all these conversations with VCs that we talked about in the last episode and a lot of it came down to what is the actual goal? What are you trying to do?

Jordan Gal:

And in my head, I kind of have like this new goal. I have this fantasy, right? 20,000,000 ARR, 5,000,000 in profit. Like that by any objective measure is a smash hit success. Yeah.

Jordan Gal:

Right? And I can see, alright, if I keep working for years, I can get there. And that, how do I put the blinders on? Because, because yes, in e commerce, 20,000,000 ARR is like no one even knows you exist. The market is so enormous that I really don't have to care about what other people are doing.

Jordan Gal:

Now, how do I train myself on a day to day basis to carry that with me so that when I see something, that's cool for them. Great. New partnership, new this, whatever, raise money, congratulations, doesn't affect me. I have to figure out a way to do that if I'm gonna do this for years without the ups and downs.

Brian Casel:

Well, when you think about competition, like say, like direct competitors, meaning like your customers are thinking like, should I use Cardhook or maybe instead I'll use them? Like those companies, and I've got plenty of them that I think about for process kit. Do you think about it like an actual competition, like winning over them or do you think about it more like I wanna carve out as significant a chunk of this pie, but we can coexist?

Jordan Gal:

So I I don't think about it as competition in the sense of I want to beat them. I wanna be bigger than them. I want them to, you know, crash them, but look, all that. I look at it as competition in the form of where are they aiming and where am I aiming and what can I learn from them and how can I maneuver to get into the right place? So I think about it as a contrast in strategy.

Jordan Gal:

So I don't think of whatever bolt, One of our direct competitors just raised another $50,000,000 So now they're up to $140,000,000 So I look at that and I don't say I want be bigger than them, raise more money than them, make more money, whatever. I don't think about that, but I think about what are they doing with the product and why is that right or wrong and what should we adjust based on that? So that for me is like the siren song of Twitter that I do get a lot of this information that helps me come up with the right strategy and the right angle. And I feel like if I don't get that information, I'm not as sharp.

Brian Casel:

I tend to really agree. Actually like right now I'm deeply focused on marketing for, for process kit. And I can go more into the details of what I'm doing here but like, but one of the things when it comes to competition, for the whole past two years I've been really studying the competition especially as it relates to how my customers talk about the competitors, that can lead to a lot of stress for me. Because I I see competition as like, again, not like I'm trying to win them or I want bad things to happen to them, but I see them as a as a barrier to my entry into this market. Like how much of a threat are they to me winning over individual customers?

Jordan Gal:

Yes. At that level, you can't ignore it.

Brian Casel:

No, I don't ignore it. Important It's to focus on it because for me, sales calls are literally about comparing us to them. So up until about this month ago, it's been a lot of just researching and getting a really good understanding of how my customers think about those competitors. And now that I'm looking at, at marketing and starting to study things like keyword research and SEO opportunities and, and, and you start to deeply start to analyze like how are, how are those competitors getting their traffic and who are they focusing on and who are they trying to reach? And one of my critters did recently raise a series A, you know, and then I think about that.

Brian Casel:

I'm like, well, what is it? What are they doing with that now? And it started to occur to me that the positioning for process kit, that starts to give me more comfort as I start to think about competition. By starting to focus more on marketing and especially the positioning of which customer segments I'm trying to really reach, I'm starting to realize like, wow, I'm actually taking a much different angle at this than they are. Even though the products are very similar, you can maybe make the argument like, maybe there's some risk in that because they figured a lot of things out with the market but like, but I have this inroad and it has been converting customers.

Brian Casel:

I just need to sort of scale in this direction which is more of a narrow focus, which I think is good and it's just differentiated. It feels less of a threat to know that like my direct competitors have teams of hundreds of people with millions in investments. The

Jordan Gal:

worst thing you can do is try to do the same things they're doing with fewer resources. Right. And that feels like you know, a trap I could have fallen into much more easily fifteen years ago. As just less experience, I could have looked at it and been jealous and wanted to do the same thing. And that that's all that's all wrong.

Jordan Gal:

That's kind of clearly wrong.

Brian Casel:

While we're talking about competitors, I think I mentioned on the podcast a couple weeks ago that I have a few of these pages in the works for you know, comparing ProcessKit to competitors. I've I've got three of them coming out. I've been working with a really great copywriter on them. The copy is done, they're in Google Docs. I just need to basically design the pages and get them launched.

Brian Casel:

I think a lot lot of SaaS founders feel hesitant about launching these kinds of pages. Although it's a really popular strategy to have like the alternative two, there's always the hesitancy I think on two fronts. One is just like, oh, you don't want to like tell your customers who your competitors are because maybe they haven't heard of Okay. Them In my case, I'm not so worried about that because I'm certain that my customers are aware of all of them. The other hesitancy people might have is like, well maybe this is like too aggressive trying to Like confrontational.

Brian Casel:

Like too confrontational. Seeing the copy that, the finished copy that this guy helped me do, super happy with it, it is really aggressive. Like Oh, yeah. Much more so than like a typical alternative to page.

Jordan Gal:

Okay. That's tough. I mean, you gotta think about that. You may wanna dial it back, you may not.

Brian Casel:

But look, when I read it, I'm like, damn, this is good. Like

Jordan Gal:

That's that's tricky because it it exists in two different worlds completely. Before you publish it and after you publish it. You can have these ideas, you can write the copy but it's very different once it's published. And then especially if if the competition reaches out to you about it. That's that's what happened to us.

Jordan Gal:

It was relatively easy. We just ran competitive ads on Google on on their brand name, which I don't think is that big of a deal. Assume people are doing it to Everybody's doing that. Yeah. Right.

Jordan Gal:

Right. So I didn't think it was a big deal. I got a very unhappy DM from the founder and was like, look, he said, I won't do it to you. I would appreciate it if you don't do it to us. I said, cool.

Jordan Gal:

Cool. It felt too aggressive to be like, screw you. You don't do it to us because whatever, we're still going do it to you. That was like, nah, I didn't want to go there.

Brian Casel:

Do you have the alternative to pages on your site?

Jordan Gal:

No, we don't. Okay. But we should.

Brian Casel:

My market is super competitive and there's just a lot of tools and all customers are switching. It's not like some are like they're they're all switching.

Jordan Gal:

Right. There's no oh, I came up with an idea today to start this. Yeah. It's

Brian Casel:

don't know. Like I'm I'm open to people's feedback on this honestly, but like the pages have and they're not live yet, but they will be maybe in the next two to two to three weeks. What he did was he went to like g two and Capterra and found the reviews where they're complaining about the competitors and we're like featuring those.

Jordan Gal:

Oh, very smart. Of the page. And like crafty.

Brian Casel:

Not just to like poke at them but like they complain about this and here's how process gets solves that.

Jordan Gal:

Like Yeah. I mean that, I like that. I like that. In theory, really like it. Maybe a good framework for you to use is what happens when the founder of the other company emails you and says this, this is a little uncalled for.

Jordan Gal:

What do you do? Like, make it real. And if you're willing to write back and say, I totally understand. It is a bit aggressive, but we believe these things are all true.

Brian Casel:

We're gonna say I was gonna say, I do think that they're it's not like we're like being mean about it. I'm just saying, it's more about like the positioning. Again, it's like, look, if these are the things that you care about, this is the true comparison.

Jordan Gal:

Yeah. Cool. I'm excited. I'm excited. I want to see it.

Brian Casel:

Maybe it's not as bad as I'm thinking because it's that anxiety is like how much do I want to pick a fight here? Know?

Jordan Gal:

Yes. Yes.

Brian Casel:

I know I'm extremely small in comparison in terms of business size and everything. I certainly don't have a huge audience, but I have had customers who I talked to say that they've, they've spoken to customer support at those companies and they report to me like they're aware of ProcessKit.

Jordan Gal:

Oh, I like that. I don't like that. Yes. Who is it? Dustin Moskovitz, right?

Jordan Gal:

That's the Asana founder? There you go. Get an email from him.

Brian Casel:

I don't know.

Jordan Gal:

Come on. What's up Dustin? Let's do this. Oh, man. Oh, yes.

Brian Casel:

Anyway, so that's that's that's one thing I'm doing on the marketing front.

Jordan Gal:

Alright. Alright. Well, we kick things off nicely today.

Brian Casel:

Yeah. Yeah. What what do you got on your plate? I think last week you were, you left off, you were going to talk about like people ops. Don't know if that's something.

Jordan Gal:

Has come down in like significance for now. My guess is it'll go up again soon because we're hiring 12 people and that is just kind of a lot more than we've ever taken on. What I ended up doing on the people ops front is not going with a full time hire. We have an amazing people coach and she works at a much larger startup and they're kind of going crazy. They're growing really big.

Jordan Gal:

They got acquired and now they're being spun out in a new like this is really a lot, going on for them. I think it's like 1,500 people. So she runs people for a company like that. It's kind of so what she did, she emailed me and said, I am toast. I can't do that much for you anymore.

Jordan Gal:

I want to keep coaching. So now I have I have my I have my what I think is a very healthy balance. I have a therapist every two weeks and I have a people coach every two weeks. It's like personal and business, personal business goes back and forth. It's very very helpful.

Brian Casel:

Get them talking to each other like collaborating. I don't know

Jordan Gal:

if I want that. So I'm get my wife involved on both sessions like come on in. Let's let's get this all out on the table. So what she's doing is introducing me to someone else who can actually run the programs. And programs are things like goal setting and leadership training and we have a book club going with the leadership team on like, gonna we're read this book, then we're gonna talk about it two weeks from now, we're gonna kinda have this brainstorm session.

Jordan Gal:

Me out.

Brian Casel:

Just because like I I I read but like super I would be like, I didn't do the homework. Sorry.

Jordan Gal:

Oh, jeez. Oh, yeah. Know. It's well, if anyone has the homework, it's me. Right?

Jordan Gal:

You don't you don't wanna set that example. Yeah. I have stopped as much as possible all things that only the CEO can do. Like taking a phone call during a meeting, things like that. It's like I've eliminated all those things because it's just not cool.

Jordan Gal:

Yeah. Yeah. Right. So so we're gonna work with another outsourced people ops person to run the programs for us and I think that that'll be enough for us and we're also in the middle of a trial with a piece of software called Fifteen Five. And 15.5 is like people management.

Jordan Gal:

So it's check ins, one on ones, three sixty degree reviews, OKRs, goals, all that stuff. But I wanted to use a tool for it because right now we're using Notion and Google Docs and it's not really centralized and it's not really organized. And so I know one on ones are happening but I don't get reported back. Hey, I just completed my one on one with this person today and here's the information from it. That doesn't happen.

Jordan Gal:

These one on ones are happening and the leads are doing it with their reports but I don't really see it and I want to get to a place where I put all of my trust in the leads, but that the information around what's happening in the company from people is more transparent. So you have visibility, but I don't need to go around a lead to see how an individual contributor is doing because that's not really my role. That's the leads role. They're the manager and they need to manage. So in order to get there, I felt like we needed organization.

Brian Casel:

And also having like a paper trail of like these were what the one on ones looked like for the last four months.

Jordan Gal:

Yes. And so 15.5 along with other software that does the same type of thing standardizes it, organizes it and they have a bunch of clever things like, so if a manager has a one on one with someone and they come out of that with a specific concern, they can very easily pass that up. This literally is a pass up feature. So they can take that issue and pass that up to me and put that on our agenda for the next one on one we have to talk about.

Brian Casel:

Oh, that's good.

Jordan Gal:

Because that stuff gets lost. You'll do it on you know, August 3, you'll have one on one and then the next one on one with me with the managers on August 24. Good, good luck. Remember. Yeah.

Jordan Gal:

It feels very much like a lot of the business and a lot of my life is run by recency bias. It's just everything that happened recently is the thing you talk about and and I and I don't think that's that's not fair. That's how I feel everybody.

Brian Casel:

With like marketing strategy right now. It's like the last the last advice I heard, I'm like, that's what we're gonna do. And then like the next day, it's like, nope, that's all wrong.

Jordan Gal:

Right. Now, look, you can go back and forth and you're completely in charge right now. Right? I'm no longer completely in charge. There's other people who are in charge of other people and then it becomes unfair for me to make judgments on people's performance when I just don't have any clarity on how they did.

Jordan Gal:

And so as these things are happening, it really needs to be documented. Things that are going well, things that are not going well, all this stuff. So that's kind of the direction we're going on on the people side. Nice. Yes.

Jordan Gal:

I'm excited about it. My concern was if we don't do it now and we add 12 people, like then it's even harder to get everyone to change. We're already gonna ask 20 people to change their behavior. But if we change their behavior

Brian Casel:

I just like the idea of looking for a new type of tool software before just taking on a salary for that, you know?

Jordan Gal:

Yes. And it's, so it's a combination of things.

Brian Casel:

There would probably still be a time where it does make sense to have a people ops person but like sometimes just a better way to organize things internally is kind of

Jordan Gal:

Yeah. Way to think that the next step instead of just basically throwing money at the problem and saying you do all this stuff and you're in charge of it. I think the outsourced people person plus new software start running these programs and make progress there and then reassess if we need someone full time or not and what type of person. If we hired for what I thought we needed a month ago, I think it would have been wrong. That's what I think.

Jordan Gal:

It would have ended up wrong and then that's not fair to that person either. So the hope is that we can get this stuff done now and then as we bring on these 12 new people, they walk into a situation with this is just how it's done. They don't have to learn one thing and then change their behavior. This, they come into a new company and this is how the new company reports stuff. Easy.

Jordan Gal:

Right. Right. Right.

Brian Casel:

I mean, speaking of people, I'm interviewing a lot of people right now for to hire for marketing.

Jordan Gal:

Where are you on it? What type of role? Like

Brian Casel:

Yeah. So this is for Process Kit. Alright. So high level goal right now is to start executing on marketing strategy. And I've talked about it in previous episodes.

Brian Casel:

I've I've been spending weeks now getting a lot of really really useful solid advice from from friends and advisors who know a lot more than me about specific channels like SEO and targeted content strategy and ads and called direct outreach and just exploring. I've been spending the past month going down the rabbit hole on all of these things and literally understanding like what is the latest best advice and best practice on all these channels and then understanding like what's involved. And then the goal is I don't want to really work on any of it. I want to outsource most of the execution and still give my 20% input on, on that. But I want a, a person or persons to, to execute.

Brian Casel:

And so I'm still going back and forth on, on whether like should I, run some targeted ad campaigns first or start investing in content and SEO first. But in terms of being able to hire someone, the content and SEO is kind of the avenue that I'm starting to really Invest focus in in. It's not easy but it's the most direct way that I could hire a person or a couple of people to start executing on that. Any early ad campaigns that I do will be very low budget just because it's like early tests. Right.

Jordan Gal:

Why would you?

Brian Casel:

And so when you're, when you're doing low budget, it doesn't, it doesn't make sense to hire someone. True. To, to manage, like to outsource that it, you gotta be at a higher budget for that to make sense. Yes. I might spend some time at some point near future to do the ads part of it.

Brian Casel:

Same with the cold outreach. I started setting up some tools for direct cold outreach, some like LinkedIn prospecting and things like that. I don't know what to expect there, but that's, that's also something that I'll probably do on my time at some point. But the real long term effort is gonna be SEO and content. So obviously there's audience ops and and I've got some really great writers that I could go to at audience ops to write really solid content.

Brian Casel:

Part of the gap honestly with Audience Ops and what a lot of our Audience Ops clients do is they pair us with an SEO expert. So they bring in either it's in house at their company or they bring in some other SEO consultant to help them do the deep SEO keyword research and the game plan, the content calendar. We'll help come up with that too for clients, but like some companies are just a lot more strategic about that and then they come to audience ops to execute the actual writing. That's one avenue that I could go down and so I've been interviewing mostly SEO focused marketers. In a couple of cases they've been agencies and most of the cases they've been like independent consultants.

Brian Casel:

And right now I'm pretty happy with this, with the handful of people that I've, that I've interviewed. I'm probably going to make a decision by next week of who I'm going to work with. And that's probably going to look like some sort of like monthly retainer, but it might vary from month to month because we will probably do like a content hub targeting a specific topic or topic cluster. And then, and then focusing a lot of the budget and effort on promotion of that. So like link building and promotion and PR for that content.

Brian Casel:

And these are things that, that especially the distribution and promotion side, I'll mention it here on the podcast, but I'm not going to work on that. Need a person to do that as a strategy, you know, link building, promoting it and engaging in communities and, and, and doing different things like that. So, so that's kind of who I'm looking for. Like a part time freelance person or small agency to work with. I'm leaning towards a couple of consultants to work with me on like a, on like a retainer basis.

Brian Casel:

And then it's a little bit up in the air of what, if that person is a writer, then maybe I'll have them write some of the pieces. But I might go to a writer at audience ops to just execute stuff based on that person's like target keywords and content briefs and things like that.

Jordan Gal:

Is it safe to assume that in your category that there's significant search?

Brian Casel:

Yes, there is. But again, like I said, like with those competitors, I could see where they're getting a lot of the traffic from and a lot of them are targeting like enterprise customers with like enterprise, enterpris y keywords in their content and everything.

Jordan Gal:

And like the HubSpot form landing page, that, that, that version of things.

Brian Casel:

There's still opportunities in that arena that I think we can capitalize on, but I'm honestly just more concerned with understanding who the best customers are. I have a pretty good idea of that. Even if it means like lower search volume, if it's higher quality traffic, that's, that's all that really counts. You know, I'm still up in the air, still trying to figure out exactly what the right strategy is. But part of this is like this consultant should be dictating a lot of that and I'll, and I'll be giving my input, especially as it relates to like who I understand, what I understand about the customers and then let them execute on, on the content and everything.

Brian Casel:

So that frankly, the goal is to have me focus the majority of my time and effort on the product design, the roadmap, developing features and talking to customers. And I'm going to continue to be the lead support person. I don't see an, I'm doing a lot of support, but I don't see a need to outsource that yet. I like interfacing with customers and then taking what I learn and going and working on the product. But we have to start executing on actual marketing.

Brian Casel:

It it is increasing. Like every month now, MRR is growing, number of trials are growing, conversion rate is is getting slightly better month to month, but it's trickles of of increases. We have no strategy right now. It's just right.

Jordan Gal:

You just built the product and you're identifying who to build it for and what the feature set is, you do need something in the background. Look, you have the luxury and it's good that it sounds like you're using it, that you can be patient and do the right things. Because what happens when people don't have that patience is they don't invest in SEO and they don't invest in things that are really going to pan out six to twelve months later.

Brian Casel:

Yeah. That's why I was thinking like might as well start on this effort now and cause obviously I've done content for basically all of my businesses up until now, but I think this, this time around, I'm probably more strategic about it than ever. And getting a lot of really good advice from friends and people who know a ton about this stuff. This time around, I'm going to really probably invest a lot more in promotion of content than I have in the past. And in the past, I basically just created content that sort of ranked and sort of gets shared around and resonates with some people, but we're going to develop a bunch of content pieces, but then we're going to invest a lot in promotion of them.

Brian Casel:

So we'll see.

Jordan Gal:

Cool man. Very cool.

Brian Casel:

That's the goal. I mean, the other thing on that front is that I'm working on the website update, like the homepage. Next week when this goes live, the update, the homepage should be done because I have, I have some customer case studies that I've done like video calls that I'm highlighting their testimonials. I've got a lot more. I'm showing the product a lot more now on the homepage.

Brian Casel:

The previous one was like, I created it like eight months ago when the product was half built, you know?

Jordan Gal:

And you're highlighting the problems, but not the actual product.

Brian Casel:

I was highlighting the problems. I had a lot of cartoony illustrations and and now it's it's like here here's like the big interface front and center like look at this and this is how Yeah. It

Jordan Gal:

that does feel like what people want want to see these days. Just show me the product. Yep. On my side to kind of start finishing things off, I have a call in fifteen minutes. I have started to enjoy working from home.

Jordan Gal:

Have been Yes. Down

Brian Casel:

We converted them. I've been down What about on it.

Jordan Gal:

So I went to the office a few days ago in the week. And then I came home and I was like, man, I haven't seen my kids and my wife in hours and hours and hours. Like, I feel like I missed out on the day. And I'm just really into just being close to them during the day and I don't really mind being where I am. I am looking into other options beyond my bedroom.

Jordan Gal:

The playroom, I really can't take over and we're about to do like a tutor share with another few families in the fall because schools aren't opening here. And so Okay. Yeah. Right. And so we

Brian Casel:

Been reading about those.

Jordan Gal:

Yeah. So we, we, you know, we got a few families together and we hired a third grade teacher who was taking the year off and it's a, it's just a small pot of a few kids, but that means a few days a week, those, all those kids are going to be here. And so I I really can't take over any anywhere else in the house. So I'm I'm looking at redoing the garage. I'm looking at don't know what to do.

Jordan Gal:

But I like it and I bought myself an iMac.

Brian Casel:

There you go.

Jordan Gal:

And it comes next week and I feel like I'm gonna ride that high for a good two, three weeks, you know? Yeah man.

Brian Casel:

Excited They're about opening the schools here full full time so I I really don't know what to expect with that. It's

Jordan Gal:

Yeah. It's that's not happening here. That that is just not happening. They we already announced that there will be no in person school until at least November. So you know, parents get kind of get your stuff in order.

Jordan Gal:

This is basically what they're saying.

Brian Casel:

I'm sort of the opposite though. Do, I miss being able to just go out and work at like Starbucks just to get myself out of here. Know?

Jordan Gal:

That side of it, yes. But I I talk to my team. I I go into my office. It's such a point of pride. Know, it is you had an idea in your head and you grinded for years and then all of a sudden there's like a building with your logo on it.

Jordan Gal:

Know, I It really made me really satisfied. And to and to shut it down is such a bummer. But I I think that's what we're going to do. I talked to the team and everyone's like, no, I don't really want to come back. And so, you don't have to pay $5,000 a month for just me to go there once a week or something.

Jordan Gal:

It's just it's just a bit silly. Yeah. So that's it. WRX.

Brian Casel:

I used to back in the day or a couple of years back, I I did have a I rented an office in Norwalk.

Pippin Williamson:

I remember.

Jordan Gal:

Like it.

Brian Casel:

That was pretty cool. I I enjoyed that.

Jordan Gal:

Yeah. I love it. It's just just doesn't matter what I love. But I mean it was like small.

Brian Casel:

It was just for I was sharing it with a friend of mine and like, it was just for me. It's not like, it wasn't like about working with a team in person. Was just like

Jordan Gal:

Getting out.

Brian Casel:

I go here for work and then I drive five minutes and then I'm home,

Jordan Gal:

you know? Yes. Yes. I feel you.

Brian Casel:

Yeah, man. Is that all we got?

Jordan Gal:

I think that's all we got. Alright. Had some notes. I think we cut we covered

Brian Casel:

them. Yeah. Yeah. I think I think I got most of my stuff here too.

Jordan Gal:

To knock out of it. Thanks for listening everybody.

Brian Casel:

Alright. Later folks. See you.

Creators and Guests

Brian Casel
Host
Brian Casel
Building Builder Methods. Co-host of The Panel
Hello Competitors
Broadcast by