Onboarding First SaaS Customers

Today we discuss how our respective businesses have begun on-boarding customers to our new products. The Shopify checkout app is growing and Jordan and his team are learning what makes the app successful. Brian has begun on-boarding clients on to the Audience Ops Calendar. We discuss what we’re learning from these processes and how that will change how we move forward.

Microconf Vegas is just around the corner. Jordan will be giving a talk to the event. He shares what has inspired his talk.

 

Some of the other things we discussed in today’s episode are:

  • Lessons Jordan’s team has learned from Hiten Shah’s course.
  • Should a customer support employee be full time?
  • Why SaaS is so competitive.
  • Why you can’t please everybody.
  • The upcoming Microconf Vegas.
  • Why Brian shut down Audience Ops Express.

Resources Mentioned Today:

Carthook – Shopify Checkout App

Audience Ops Calendar

BootstrapTour

Microconf

As always, thanks for tuning in. Head here to leave a  review in iTunes.

Launching a New Service in 5 Days & Hitting Your Product Stride

We have some big news coming up the following weeks. Brian discussed his recent experience with Facebook ads and the pros and cons of marketing on the platform. Jordan shares his found  his new found security in his business. We are really excited about the new rewrites and product launches and we talk about it all!

Here are today’s conversation points:

  • Brian’s Facebook ads and the results.
  • Jordan’s new confidence in Carthook.
  • Tweaking the Calendar app for beta testers.
  • Brian’s new service Audience Ops Express.
  • The reasons people leave Audience Ops.
  • How Audience Ops Express would change those reasons.
  • Carthook’s new release.
  • How to move into a self serve business model.
  • Audience Op’s Calendar gets a new name.
  • Gearing up for Microconf. Las Vegas.

Resources Mentioned Today:

Carthook

Audience Ops

Ops Calendar

MicroConf. Las Vegas

As always, thanks for tuning in. Head here to leave a  review in iTunes.

Updates Facebook Ads, Public Speaking, & Entrepreneurial Parenting

Welcome back to Bootstrapped Web. On today’s episode we cover a lot of subjects that are both business and personal nature. We update you on Brian’s Calendar product and Jordan tells us about a talk he gave to his accelerator group.

We also discuss Brian’s experience with Facebook ads and how Facebook is helping him get the word out about Audience Ops. He shares some tools he has found useful  while creating these ads. If you are looking for some easy to use tools for your ads you might find this episode interesting.

Here are our conversation points:

  • Jordan’s talk with Portland’s Starve Ups.
  • How Brian uses Facebook ads to promote Audience Ops.
  • What is a Facebook lead ad?
  • Creating ad campaigns with Facebook.
  • Jordan’s problems with Facebook Pixel.
  • Our discussion about public school and it’s lack of individuality.
  • Brian’s update on the calendar project.
  • Why working with people in person is useful.

Resources Mentioned Today:

Starve Ups

Animoto

Beacon.by

Audience Ops

Carthook

Facebook

As always, thanks for tuning in. Head here to leave a  review in iTunes.

Get-to-Launch Roadmap, Hiring (more) Developers, When to Work on Marketing

We talk about Big Snow Tiny Conf and team growth today. Brian had a great time up at Vermont’s Big Snow Tiny Conf and has some awesome take-a-ways to share. Jordan is growing his team and is getting ready for a big marketing push.

We both have some useful insights into team management and creating a successful product funnel. This is a good episode to see what goes into a product launch and how a project has several launches.

Here are today’s conversation points:

  • Big Snow Tiny Conf
  • Kara Swisher on Tim Ferriss’ podcast.
  • Tax season for Startups.
  • Jordan’s new developer.
  • Ways to structure team management.
  • Josh Pigford’s latest blog post.
  • Why we stopped consuming business advice.
  • When we consume new business advice.
  • Brian’s new developer.
  • The benefits of hiring new team members.
  • Brian’s advice for marketing to Jordan.
  • Jordan’s Stave Ups talk.

Resources Mentioned Today:

Audience Ops Calendar

Audience Ops Training Program

Carthook

Starve Ups

Big Snow Tiny Conf

Tim Ferriss Podcast

The Startup Echo Chamber is Making You Deaf, by: Josh Pigford


As always, thanks for tuning in. Head here to leave a  review in
iTunes.

We’re back! Working Vacation, Too Much Transparency, & Product Updates

Hello there! We are back at Bootstrapped Web after a month long hiatus. Brian spent some time overseas with his family. Jordan did the same state side. On today’s episode we talk about what is going on with our respective companies and how those developments are going to change the podcast.

We also discuss the status of the Audience Op’s calendar and other projects in the pipeline.

Here are today’s conversation points:

  • Brian’s family visit.
  • The challenges of working abroad.
  • What Jordan was up to during the hiatus.
  • Working to improve Carthook’s Shopify checkout.
  • The problem with transparency.
  • How Bootstrapped Web is going to move away from transparency.
  • Josh Pigford’s recent blog post.
  • Getting ready for Big Snow Tiny Conf.
  • An update about Audience Op’s Calendar.
  • Brian’s plans for webinars.
  • The problem with webinars.
  • How video can help a demo.
  • How webinars and demos have changed.
  • Jordan’s Starve Ups experience.

Resources Mentioned Today:

Carthook

Getting out of the Startup Rat Race, by: Josh Pigford

Big Snow Tiny Conf.

Audience Ops Calendar

Starve Ups


As always, thanks for tuning in. Head here to leave a  review in
iTunes.

2016 Recap & 2017 Goals

Well, 2016 is coming to an end. Today we’ll compare our goal lists from last year and reflect back on what went wrong  and what went right.   Carthook and Audience Ops have both grown and changed so let’s sit down and take a look at our 2016 results. We will also discuss our goals for 2017 and how we plan to make them happen.

This will be our last episode for 2016, and we’ll pick up next year.

Here’s today’s conversation points:

  • Why Jordan wasn’t able to bring Carthook into profitability.
  • Brian’s goal for Audience Ops and finding organic leads.
  • How to think bigger.
  • The problems Jordan had pivoting away from cart abandonment.
  • Audience Ops is diversifying its product line.
  • Beta users will be getting the Audience Ops Calendar.
  • Wanting 2017 to be a breakout year.
  • Why Brian went back to sales.
  • When to raise prices?
  • Working with kids in the house.
  • Working with teams during the holidays.
  • Jordan’s 2017 goals.
  • Brian’s 2017 goals.
  • When to give yourself a raise.

Have a Happy Holidays everybody and we’ll see you next year!

Resources Mentioned Today:

Carthook

Audience Ops

Audience Ops Calendar

ProfitWell


As always, thanks for tuning in. Head here to leave a  review in
iTunes.

Updates: Redesign, Marketing Multiple Products, & Selling Services

Today’s Bootstrapped Web is going  to be an up-date episode. We both have a lot to talk  about with what we’re working at the moment. Audience Ops and Carthook have new products and we discuss what is working for our sales respectively.

We talk about transparency and some resources that will help you improve your sales game.  So tune in for the latest developments in Carthook and Audience Ops and what you can expect in the coming months.

Here are today’s conversation points:

  • Why we don’t see the point to total transparency.
  • When to ask for the credit card during a sign-up.
  • Brian’s plans to redesign the Audience Ops website.
  • Getting ideas from Ruben Gamez from Bidsketch.
  • Jordan’s lessons from demos.
  • Tweaking Audience Ops for a Resource Hub pivot.
  • Brian’s plan for launching Calendar for beta testers.

Resources Mentioned Today:

Audience Ops

Carthook

Securing the Five Figure Sale, by: Ian Landsman

Product Demos that Sell: How to Deliver Winning SAAS Demos, by: Steli Efti

Audience Ops Calendar


As always, thanks for tuning in. Head here to leave a  review in
iTunes.

Family & Entrepreneurship

Hey we’ve got a party episode with Rob and Sherry Walling from the podcast ZenFounder. We are going to discuss how to balance life with kids and entrepreneurship. We explore the common problems with living  with kids and keeping a business going. We also discuss how entrepreneurship affects marriage.

Rob and Sherry share how they are able to keep their communication open. We also discuss how we ourselves cope with the struggles of keeping family and entrepreneurship in a fair balance.

Here are today’s conversation points:

  • The issues we have the public school systems.
  • How to encourage entrepreneurship with your kids.
  • How entrepreneurship affects marriage.  
  • How to leave work behind at the end of the day.
  • Why spouses aren’t necessarily the best person to vent to or use as a soundboard.
  • How kids change your goals and motivations.
  • How to deal with burnout.
  • How to make the shift from work time to family time.
  • How to plan your week beforehand.
  • The importance of giving your spouse non-kid time.

Resources Mentioned Today:

Rob Walling on Twitter

Sherry Walling on Twitter

ZenFounder

MicroConf Vegas

As always, thanks for tuning in. Head here to leave a  review in iTunes.

Launching 2nd Products w/ Ruben Gamez

Welcome back to Bootstrapped Web. Our guest today is Ruben Gamez, the founder of Bidsketch.com. We are talking to Ruben today because Bidsketch is getting ready to launch a new product. Since we both are launching new products we thought it would be good to compare notes.

Bidsketch’s main product has been a proposal tool. Now they want to add a signature app to their brand. Today we discuss how to research for a new product and how to handle expanding when there are competitors.

We compare notes about our own product lines and how to get the customers to notice.

Here are today’s topics:

  • How to find positioning and distribution for a new product.
  • Why begin a separate product line.
  • Finding the “why” when people don’t use your product.
  • How to focus on two product lines.
  • Creating a good elevator pitch.
  • Finding your hook.
  • Asking the right questions of new customers.
  • How to reach people outside of your network.
  • Ruben’s timeline.
  • How to find the gaps in your competitor’s products.
  • Why you shouldn’t copy just to copy a competitor.

If you are interested in Bidsketch and their new product, you can go to bidsketch.com or find Ruben on Twitter.

Resources Mentioned Today:

Audience Ops Calendar

Bidsketch

Carthook

Ruben Gamez’s Twitter

As always, thanks for tuning in. Head here to leave a  review in iTunes.

Updates: Validating a Consulting Offer / Self-Funding a New SaaS

Today’s episode is an update episode. Jordan tells us about finding his customer base for the funnel tool. Brian discusses how he is working with his developers on a new training product he is planning.

We discuss when to allow custom jobs and when to say no. We also discuss what challenges a young bootstrapped company needs to expect. Building your company is so much harder, than it sounds. If you are just starting out as a bootstrapped business, then maybe this episode will help you get an idea of what you’re getting into and the other challenges.

Here are today’s conversation points:

  • Our reactions to the Presidential election.
  • Jordan’s new custom job, and how he’s preparing for it.
  • How to fill gaps in your business.
  • Brian’s new training program.
  • Building a good foundation ladder.
  • The challenges of bootstrapping.
  • Jordan’s time at Tanner Larson’s Mastermind.
  • Brian’s planning discussions with his developers.
  • Advice about pricing and how to decide it.

Resources Mentioned Today:

Audience Ops

Carthook’s Ecommerce Checkout Funnel

As always, thanks for tuning in. Head here to leave a  review in iTunes.