What Should We Talk About?

What Should We Talk About?

 
 
00:00 / 00:44:04
 
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We’re back in the studio with a very special agenda… in that we don’t have an agenda today. So we turned to Twitter to ask listeners and followers what topics they would be interested in hearing about. If you have a question or a comment you’d like us to cover in a future episode, feel free to tweet it to us! Today we cover everything from product management to marketing to hobbies.

Here are today’s conversation points:

  • Product Management with ProcessKit and Carthook
  • Hiring and delegating in the early days of a product or business
  • Marketing these days is a puzzle
  • Twitter addictions
  • Managing product requests from users
  • Marlo, the special guest
  • How much time and money do you spend on hobbies?
  • COVID budgeting
  • Family and school plans for the future
  • Twitter conversations:
    • Financing and Funding
  • Day-to-day tasks: A Day in the Life of Jordan Gal
  • How we feel about our businesses and progress

Resources:

The E-Myth Revisited: Why Most Small Businesses Don’t Work and What to Do About It, by Michael E. Gerber

@PoweredBySearch Twitter

Twitter: @JordanGal

Twitter: @CasJam

Sezzle

Afterpay

SunriseKPI 

Productize 

Audience Ops

ProcessKit  

Carthook  

As always, thanks for tuning in. Head here to leave a review on iTunes.

Heyyy + People-ing, Building & Marketing

Heyyy + People-ing, Building & Marketing

 
 
00:00 / 00:59:31
 
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We’re back and we have so much to talk about. First off, we’d like to dedicate this episode to Ian Landsman and his twitter account. “Hey” seems to have taken Twitter by storm. We’ll talk about how we feel about that, and, of course, we’ll update you on what’s going on in our businesses as well.

Here are today’s conversation points:

  • Hey (from Basecamp): the pros & cons, and the controversy with the Apple Store
  • Hiring at Carthook
    • Recruiters
    • People Ops person
    • Culture and training
  • Onboarding updates at ProcessKit
  • To build or to market, that is the question
    • Forms features
    • Marketing tasks on my to-do list

Resources/Links:

HEY – Email at its best, new from Basecamp

Help Scout – Simple Customer Service Software and Education

Dynamite Jobs

Substack

SunriseKPI

Productize

Audience Ops

ProcessKit  

Carthook 

As always, thanks for tuning in. Head here to leave a review on iTunes.

SaaS Onboarding & Recruiting at Scale

SaaS Onboarding & Recruiting at Scale

 
 
00:00 / 00:42:59
 
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We’re back behind the mic today after a one-week hiatus. We had originally recorded an episode last week (which addressed current events) but decided not to publish it. Our hearts do go out to everyone in this time of chaos and uncertainty.

This week, we’re back, talking about business, bad habits, and kindergarten graduation parades. We’re talking about ProcessKit’s onboarding updates and one of their newest customers. We’re also talking about Jordan’s big problem and his recruiting and hiring issues.

Here are today’s conversation points:

  • Jordan’s big problem: putting off strategic tasks, but then having no energy
  • Brian’s early morning exercise schedule
  • Brian’s ProcessKit’s onboarding updates
    1. The various levels of customers
    2. Tools, widgets, checklists, and onboarding courses
    3. What each customer needs in order to be successful
  • Jordan’s recruiting and hiring process
    1. Their first (in a long time) fully remote hire
  • Brian’s newest customer experience
  • What to do with B2B SaaS these days?
    1. E-commerce platform issues

Resources/Links:

SunriseKPI

Productize

Audience Ops

ProcessKit  

Carthook 

As always, thanks for tuning in. Head here to leave a review on iTunes.

Navigating Stress & Distractions

Navigating Stress & Distractions

 
 
00:00 / 00:44:47
 
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The world is in chaos but we’re still here. Today we’re talking about some of the trends and the future of podcasting after some big news with The Joe Rogan Experience. We’re also going over some updates with Carthook, ProcessKit, and Audience Ops.

Here are today’s conversation points:

  • The big debate over Joe Rogan’s Spotify deal
  • Jordan’s (who is not soliciting for investments, SCC) fears over investors
  • ProcessKit’s onboarding course, not quite ready
  • Funding: social media ads, marketing partnerships (affiliates and referrals)
  • Jordan’s biggest deal ever…and he didn’t even talk to the prospect
  • Difficult clients in Audience Ops

Resources/Links:

Substack

SunriseKPI

Productize

Audience Ops

ProcessKit  

Carthook 

As always, thanks for tuning in. Head here to leave a review on iTunes.

What if we take some off the table?

What if we take some off the table?

 
 
00:00 / 00:41:50
 
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In today’s episode we’re talking about socializing with family friends and work during the pandemic, as well as the latest news and questions on our minds about the current status of tech and the world. PokerStars, weekly stand-ups, Facebook, and what reopening might look like. The big question on everyone’s mind is: “How long is this going to last?” In business news, we’re talking about Brian’s new ProcessKit course, and Jordan’s views on hiring.

Here are today’s conversation points:

  • Facebook news
  • Jordan’s most popular tweet ever
    • Taking on more money and the possibility of hitting zero
    • What is Clubhouse and why is it so big right now?
  • Serendipitous audio conversations versus Twitter versus podcasting
    • Private podcasts
  • Interesting new platforms: Substack
  • Updates on Brian’s new course about ProcessKit
  • Jordan’s views on hiring
  • Brian’s work on the sales demos

Resources/Links:

Clubhouse.io

Substack

SunriseKPI

Productize

Audience Ops

ProcessKit

Carthook

Managing Customers & Managing Teams

Managing Customers & Managing Teams

 
 
00:00 / 00:44:26
 
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Welcome back! Brian and Jordan are back behind the mic. We’re talking about ProcessKit’s best month, and Brian’s excitement about moving forward and making progress. We’re also talking about Jordan’s experience with Carthook’s people coach and accidental faux pas with his leadership team.

Here are today’s conversation points:

  • ProcessKit’s best month with conversions
  • Jordan’s focus on hiring and salaries
  • Brian’s focus for ProcessKit: onboarding
  • Brian’s old blog posts
  • Setting up SEO
  • Jordan’s humbling experience with the people coach
  • Accidentally taking away authority
  • Brian’s support requests on ProcessKit

Resources/Links:

Ahrefs.com

SunriseKPI

Productize

Audience Ops

ProcessKit

Carthook

As always, thanks for tuning in. Head here to leave a review on iTunes.

Remotely Working on Working Remotely

Remotely Working on Working Remotely

 
 
00:00 / 00:40:17
 
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We’re back for another episode of Bootstrapped Web. This episode is all about our thoughts on quarantine hair, having our kids at home, and working from home challenges. We’re talking about how to make working-from-home better, happier, and more productive.

This week’s ad is for Council.Club, which is an invite-only site that helps remote workers find like-minded people in order to expand their work community and collaborate together.

We also go over the issues stemming from working remotely while you go through the resignation and hiring process with your team. Jordan struggles with managing emotions and expectations remotely. Meanwhile, ProcessKit has a fantastic (and big) new feature in the works and Brian goes over his sales and onboarding goals.

Here are today’s conversation points:

  • How working from home has altered our schedules
  • Brian’s drive-arounds and how they’ve helped
  • Jordan’s stand-up desk
  • Friday realizations about productivity
  • This week’s ad: Council.Club
    • Top-Level Domains
    • Memberships and the vetting process
    • Landing pages for each type of cohort
  • Jordan’s issues with working remotely with his team
  • Going through the resignation and hiring process while working remotely
  • Brian ships conditional logic in ProcessKit
  • The importance of testing
  • Managing emotions and expectations remotely
  • Brian’s goals for sales and onboarding
  • Brian’s out-of-date welcome video

Resources/Links:

Council.Club

SunriseKPI

Productize

Audience Ops

ProcessKit

Carthook

As always, thanks for tuning in. Head here to leave a review on iTunes.

Trailer: The Productize Podcast returns in 2020

Trailer: The Productize Podcast returns in 2020

 
 
00:00 / 00:02:25
 
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Brian shares a quick announcement for his other podcast, The Productize Podcast.

That’s an interview show where Brian invites business owners who are scaling with systems, processes, and teams — Primarily those in productized services, but he also speaks to SaaS founders who are pairing services with their software.

It’s a different format than Bootstrapped Web, and if it sounds interesting, you can subscribe here or search for “Productize Podcast” in your pod catcher.

Also, Brian will be hosting some live online hangout events this year, all to be announced through the Productize Podcast.

Bootstrapped Web aint going anywhere! Jordan and Brian will continue to drop new episodes every Thursday morning… errr… Most Thursdays.

Raising Our Game

Raising Our Game

 
 
00:00 / 00:48:45
 
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We’re back behind the mic and keeping the streak going during the quarantine. Today we’re updating each other on our energy levels on Day # Who-Knows-What of “quarantine life”, catching up on the latest news in our businesses, how we put pressure on ourselves, road maps, standards & communication, Shopify crises, and “sponsored ads.” Not to mention, Zoom poker nights, birthdays, and birthday bikes.

Here are today’s conversation points:

  • Help Founders (from Userlist): Get free advertising for your SaaS product on popular podcast shows — no hidden catch. Podcasters join forces to promote products built by their peers.
  • Helpspace.io: Team inbox, multiple inbound channels and flexible self-service sites are only a few of the features why you will love HelpSpace.
  • How we handle the guilt and pressure of multiple projects or multiple tasks
  • Shopify’s API going down
  • ProcessKit’s kanban board feature
  • ProcessKit’s future feature: forms
  • Jordan’s “People Coach”
  • Standards and communication
  • ProcessKit self sign-up trials

Resources/Links:

Userlist

Help Founders

Helpspace.io

Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim Scott

SunriseKPI

Productize

Audience Ops

ProcessKit

Carthook

As always, thanks for tuning in. Head here to leave a review on iTunes.

People and Process

People and Process

 
 
00:00 / 00:43:39
 
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Most of us are hovering around week 5 of the quarantine. How are you holding up?

Today we’re talking about the lack of barbers and salons, the state of the economy, trends in our businesses and what we’ve seen in the market, the latest news on Carta, and updates on our businesses. We also address our thoughts on the future of e-commerce economy.

Here are today’s conversation points:

  • Who is going to be giving you a haircut during the quarantine?
  • The current state of the economy
  • Brian talks about his company’s stats during the quarantine
  • Carta’s 15% layoffs
  • It’s always a bull market, you just have to find where.
  • Jordan’s work on management at Carthook (and asking for help)
  • ProcessKit new feature: automated KanBan view/options
    • Defining audiences and how they will each see the KanBan feature
  • Onboarding processes and going back to square one with potential customers
  • Branding Productize, AudienceOps, and ProcessKit to be visually similar
  • Is our fate tied to Shopify’s fate?
  • Investments and stocks
  • Publishing content for Productize

Resources/Links:

YouProbablyNeedAHaircut.com

“Carta’s COVID-19 Layoff” and all-hands meeting, Henry Ward

Radical Candor: Be a Kick-Ass Boss Without Losing Your Humanity by Kim Scott

SunriseKPI

Productize

Audience Ops

ProcessKit

Carthook

As always, thanks for tuning in. Head here to leave a review on iTunes.